1. Was the IPT and Cutover process made clear to you?

If not, how do you feel they could be improved?

2. Did you find the spreadsheets/documentation provided by RMDS useful in assisting you with IPT and Cutover?

If not, how do you feel they could be improved?

3. How would you rate the communication between yourself and RMDS during IPT and Cutover?

IPT

• Very Good
• Good
• Acceptable
• Poor
• Very Poor

Cutover

• Very Good
• Good
• Acceptable
• Poor
• Very Poor

How could it have been improved?

WEBSITE

1. Do you use the RMDS web site?

• Never
• Good
• Once a month
• Once a week
• More Often

2. Do you find it easy to navigate?

• Very Easy
• Good
• Easy
• Difficult
• Very Difficult

3. How would you rate the RMDS web site?

• Very Good
• Good
• Acceptable
• Poor
• Very Poor

4. How could it be improved?

EXTRANET

5. How often do you use the extranet?

• Once a day
• Once a week
• Once a month
• Never

6. What functionality do you use?(tick all that apply)

• View Appointments:
• MPRN Enquiry:
• New Connections:
• Eligible Customers:
• Messages:

7. Please rate the functions that you us?

View Appointments

• Very Good
• Good
• Acceptable
• Poor
• Very Poor

MPRN Enquiry

• Very Good
• Good
• Acceptable
• Poor
• Very Poor

New Connections

• Very Good
• Good
• Acceptable
• Poor
• Very Poor

Eligible Customers

• Very Good
• Good
• Acceptable
• Poor
• Very Poor

Messages

• Very Good
• Good
• Acceptable
• Poor
• Very Poor

8. Are there any of these functions that you never use?

9. Is there extra functionality you would like to see on the extranet?

10. How would you rate the Extranet service?

• Very Good
• Good
• Acceptable
• Poor
• Very Poor

11. How could it be improved?

COMMUNICATION

12. How would you rate your dealings with the RMDS team generally?

• Very Good
• Good
• Acceptable
• Poor
• Very Poor

13. How would you rate the quality of information and advice given by the RMDS team?

• Very Good
• Good
• Acceptable
• Poor
• Very Poor

14. How could it be improved?

15. How would you rate the time it takes to get responses from the RMDS team for your enquiries/requests?

• Very Good
• Good
• Acceptable
• Poor
• Very Poor

16. How could it be improved?

17. How would you rate the RMDS team in terms of keeping you informed of changes and announcements?

• Very Good
• Good
• Acceptable
• Poor
• Very Poor

18. How could it be improved?

19. How would you rate the impartiality of RMDS?

• Very Good
• Good
• Acceptable
• Poor

Thank you for completing this customer satisfaction questionnaire.

Please write any final comments or suggestions you have about the RMDS team and the services they provide below: