1. How would you rate the frequency of Conference Calls? Very Good Good Acceptable Poor Very Poor
2. Would you like the frequency changed? (please specify)
3. How useful do you find Conference Calls? Very Good Good Acceptable Poor Very Poor
4. Would you like the format or agenda of Conference Calls changed? (please specify)
5. Do you use the ARIS Market Design model on the RMDS website? Often Occasionally Rarely Never
6. How would you rate the presentation of the ARIS Market Design model? Very Good Good Acceptable Poor Very Poor
7. How would you rate the quality and accuracy of the ARIS Market Design model? Very Good Good Acceptable Poor Very Poor
8. Do you have any suggestions about how the ARIS model could be improved? (please specify)
9. How would you rate your dealings with the RMDS team generally? Very Good Good Acceptable Poor Very Poor
10. How would you rate the quality of information and advice given by the RMDS team? Very Good Good Acceptable Poor Very Poor
11. How could it be improved?
12. How would you rate the time it takes to get responses from the RMDS team for your enquiries/requests? Very Good Good Acceptable Poor Very Poor
13. How could it be improved?
14. How would you rate the RMDS team in terms of keeping you informed of changes and announcements? Very Good Good Acceptable Poor Very Poor
15. How could it be improved?
16. How would you rate the RMDS web site? Very Good Good Acceptable Poor Very Poor
17. How could it be improved?
18. How would you rate the impartiality of RMDS? Very Good Good Acceptable Poor
Thank you for completing this customer satisfaction questionnaire. Please write any final comments or suggestions you have about the RMDS team and the services they provide below:
