RMDS Quality Manual - Section 6 Resource Management

• Provision of resources
• Human resources
• Infrastructure
• Work Environment

6.1 Provision of resources

At their weekly review meetings, the Manager RMDS and Team Leader of the RMDS team determine and review the resources required to meet the work plan and to meet customer expectations. They agree actions to address any deficit and follow-up at the subsequent meetings.

Resource Management

6.2 Human resources

6.2.1 General

The RMDS Team Leader ensures that people joining the team have the required education, skills and experience before they join the Team. The Team Leader discusses the most appropriate subsequent on-the-job training with the team member upon commencement and organises this promptly.

6.2.2 Competence, awareness and training

The team leader reviews the training and development needs of each team member with that member annually and agrees a personal development plan (PDP) with them. This is reviewed with each individual during the year and a record kept of training received. The budget for the RMDS team includes provision for the employment or training of qualified personnel. Urgent requirements for training which cannot wait until the next PDP session will be addressed by the Team Leader as required.

Where formalised training is provided the quality and effectiveness of this training will be reviewed with the Team Leader to ensure that the requirement has been met and to determine the appropriateness of similar training for other employees.

All team members will be made aware of the importance of their work in relation to product quality and to the achievement of customer satisfaction. Team members are informed about the relationship between meeting the team Service Objectives and the delivery of products to the customer.

6.2.3 Recruitment Support

The team leader draws upon the recruitment experience and resources of the IT Consulting team in the CIO Organisation of ESB. The HR department of ESB also assists with advice on recruitment, training, and development.

These teams within the ESB organisation may optionally be used to provide outsourced management of the human resources of the RMDS team.

6.3 Infrastructure

The RMDS team infrastructure is provided by a number of shared services within ESB.

IT and telecommunications infrastructure and user support is provided by the IT Solution Service Centre based in 27 Fitzwilliam St, Dublin 2.

All other infrastructure requirements including:

• Property and utilities
• Travel and transport
• Payroll services

Are covered by ESB's Shared Services.

The provision of IT Infrastructure is managed on behalf of RMDS by the ESB Networks IT Manager. The infrastructure and facilities required by RMDS are set out and agreed as part of the annual business planning process. The IT Manager ensures that the necessary level of service - including business continuity is provided - in IT infrastructure and services.

The office requirements are agreed between the Manager RMDS and the ESB Networks Shared Services Financial Manager each year as part of the annual business planning process.

6.3.1 Office Accommodation

The RMDS team are currently based in an ESB office on 42 Merrion Square, Dublin 2. Because the RMDS team is a separate ring-fenced function to the rest of ESB, a separate office is required. The RMDS Manager also has a separate office located near to the RMDS team's office.

6.4 Work Environment

The RMDS Manager is responsible for ensuring that the necessary environment - including infrastructure - is provided for the Team. RMDS complies with ESB corporate policies on health and safety at work. The Manager RMDS and the Team Lead are committed to ensuring that all team members are treated with respect in the course of their working life within the team and that the working environment is a positive one. In this respect, RMDS complies with the company-wide HR policies on respect and dignity for the employee and equal opportunities and diversity.